Refund policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging. You’ll also need proof of purchase.

Return postage costs are the responsibility of the buyer. We do not refund original shipping costs.

Items sent back to us without first requesting a return will not be accepted.

Damages and defective items
Please inspect your order upon receipt. If your item is defective, damaged, or you receive the wrong item, you are eligible for a full refund. Defective or damaged items do not require the item to be unopened.

Where a return is approved due to a defect or error on our part, we will refund the full purchase price.

Non-returnable items
We do not accept returns for opened or used items. We also do not accept returns on sale items or gift cards.

Exchanges
We do not offer direct exchanges. The fastest way to get a different item is to return the original item (if eligible) and place a new order.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Returned items must be unopened, unused, and in their original packaging, and proof of purchase is required. Return postage costs remain the responsibility of the buyer unless the item is defective.

Refunds
Once your return is received and inspected, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.